Contact Center Services

Increase enrollments and reduce costs with our contact center services.

The higher education landscape is rapidly evolving. Streamlining enrollment processes should be a top priority. Our high-touch enrollment services help get more qualified students into your programs by:

  • Capitalizing on marketing and admissions efforts
  • Following up promptly with interested students through customized communication programs
  • Managing the daily influx of prospective and current student inquiries
  • Providing accurate, clear information throughout the admissions process

Drive revenue without adding headcount

Manage growth, without the need to hire and train additional staff. By extending your institution's resources with a professional contact center, you improve the frequency and quality of student engagement, and boost enrollment across the entire student lifecycle.

Our US-based professional education advisors are specially trained to contact and nurture both adult post-traditional and young adult traditional students.

Increase applications and enrollments without burdening your institution’s in-house staff

Made for higher education

Get expert support. Our team of professionals are skilled and experienced in higher education. It’s the only industry we serve. Through a blend of customized communication strategies, we respond in minutes to build relationships with prospective students. Our contact center helps you meet enrollment goals by:

  • Lowering the cost per inquiry
  • Improving conversion rates
  • Increasing enrollments
  • Boosting overall productivity

Contact Center Service Offerings

We create a customized communication plan to introduce your institution, qualify prospects, and pass on only the best inquiries to admissions teams for follow-up. Choose the level of service that’s right for your institution.

Inquiry Verification
Professional higher education advisors take inquiries from any source and reach out to verify name and contact information. They send you verified prospect data, including contact center inquiry scoring or algorithmic value scoring. Your admissions team takes over from there, speaking to pre-verified prospects.

Inquiry Qualification
After verifying name and contact information, our professional education advisors will ask a series of program and institution-specific questions. They’ll start building a relationship with the prospective students, identify next steps, and provide additional program information. Save time and money by allowing admissions teams to do what they do best—speak with highly qualified prospects.

Inquiry Nurturing
Let our professional education advisors handle the full enrollment nurturing strategy. They’ll present your institution's value proposition, guide prospects through the application process and manage every step along the way. Prospective students will have a trusted guide to bring them from application through enrollment.

Pre-start Retention Services
Reduce your pre-start melt rate between admission and start date. During this time, advisors reach out to students regularly to increase engagement and communicate key events. We’ll create a customized approach based on your start cadence and event schedule.