Account Manager, Client Services

Summary

Title: Account Manager, Client Services
Department: Client Services
Location: Hoboken, NJ / Boca Raton, FL / Lenexa, KS / Remote
Brief Description: The Account Manager owns the client relationships up to the client executive level, serving as the primary point of contact for EducationDynamics. This position is focused on excellent and timely execution of all daily business processes that result in maximizing revenues/profits, campaign performance, and customer satisfaction.
Description

The Account Manager (AM) is a key member of EducationDynamics’ Client Services team. This role is focused on the strategic aspects of managing customer relationships with a roster of clients in the Higher Education sector. The AM will be responsible for sustaining and growing business with existing clients through superior client service, business intelligence, and client advocacy throughout the organization.

The Account Manager owns the client relationships up to the client executive level, serving as the primary point of contact for EducationDynamics. The AM is focused on excellent and timely execution of all daily business processes that result in maximizing revenues/profits, campaign performance, and customer satisfaction. The AM is accountable for achieving/beating EducationDynamics business goals and meeting/exceeding Customer Satisfaction goals.

Job Responsibilities:
  • Manage and grow the client relationship by providing both strategic account analysis and administrative support, fostering mutual trust and developing lasting partnerships throughout the client’s organization
  • Work closely with Account Analyst support to oversee day-to-day client service, conducting accurate and timely business process execution in projections, monthly lead pacing, capping management, billing and reconciliation, compliance management, Marketing optimization management and client program update management
  • Communicate consistently and effectively with clients on status, timeline, budget, deliverables, campaign performance, industry trends and other topics of interest to EducationDynamics and its accounts
  • Initiate and cultivate new ideas with the client that fit with the client’s marketing goals and lead to business expansion
  • Conduct deep dive analysis on client campaign performance (including data analysis on key performance indicators, right-pricing, and marketing optimization plans), and provide routine executive-level reporting on the client’s current business and future opportunities
  • Work closely with internal departments to monitor and direct as necessary the day-to-day project flow for client implementations and ongoing client requests
  • Analyze billing discrepancies and work with the accounting team accordingly to reconcile invoices
Promotion Opportunities:

Promotion opportunities are available when business needs justify increased levels of experience and responsibilities within the Account Management and Sales organization, and across other EducationDynamics departments.

Physical Factors:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL EMPLOYMENT OPPORTUNITY

EducationDynamics, LLC is an Equal Opportunity Employer. We do not discriminate against applicants based upon any protected status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital or domestic partner status, military or veteran status, affectional or sexual orientation, physical or mental disability, gender identity or expression. EducationDynamics offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.