The Team Manager is responsible for a team of 20 – 25 agents in the area of conduct, process, production, and quality. A Team Manager must possess a passion for managing, leading, developing, and motivating contact center agents in a fast-paced, high-volume environment.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
Business hours of operation are Mon-Thu, 7 am- 5 pm and Friday 7 am-1:30 pm. Must be available to work full-time shift.
Time is spent in front of a computer screen using a keyboard, mouse, and hands-free headset. Must be able to sit for long periods of time. Must be able to work in a high-pressure and fast-paced environment. Must be prepared to work alongside contact center agents when needed; “all hands on deck” mentality.
Education and Experience:
EducationDynamics, LLC is an Equal Opportunity Employer. We do not discriminate against applicants based upon any protected status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital or domestic partner status, military or veteran status, affectional or sexual orientation, physical or mental disability, gender identity or expression. EducationDynamics offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.