Customer Solutions Representative

Summary

Title: Customer Solutions Representative
Department: Contact Center
Location: Atlanta, GA / Boca Raton, FL / Hoboken, NJ / Lenexa, KS
Brief Description: Help job seekers with their employment needs by helping them explore education and career readiness opportunities.
Description

EducationDynamics (“EDDY”) is a marketing services and technology company dedicated to getting students to the right program at the right school at the right time. As the premier provider of qualified prospective students for colleges and universities, we identify individuals who are the best fit for a school’s programs and who are most likely to complete them. Our services also cover the key stages of the student lifecycle, from initial inquiry through program enrollment.

Position Overview

We have an immediate need to hire a number of Customer Solutions Representatives to join our team and Work from Home.

In this entry-level position, you will be responsible for helping job seekers with their employment needs and transferring individuals interested in learning more about education over to one of our Education Specialist. The Customer Solutions Representative (CSR) is responsible for confirming the prospective student’s interest in education and qualifying them for our education service. This process involves a short conversation of 3-5 minutes. Once qualified, the CSR will transfer the prospective student to an Education Specialist and move on to the next call.

The typical CSR will handle 200 + calls per day and qualify prospective students for several client institutions. Providing accurate and compliant program information is critical to success in this position.

Job Responsibilities

  • Manage outbound and inbound calls across multiple client institutions
  • Enthusiastically engage with prospective students to build excitement about speaking with a client institution
  • Follow conversation outlines to ensure compliance and accurate product information is communicated to the prospective student
  • Work quickly across multiple accounts, with various programs, in a typical day
  • Escalate unique prospective student concerns to Team Lead or Manager as needed
  • Use email to communicate and qualify prospective students, as needed
  • Consistently implement coaching and performance feedback provided through a variety of channels including manager coaching sessions, peer development groups, and client feedback
  • Develop and maintain a knowledge base of the evolving services
  • Maintain all compliance expectations in communicating program information and documenting student interactions