Help Desk Engineer

Summary

Title: Help Desk Engineer
Department: Information Systems (IT)
Location: Lenexa, KS; Kansas City, MO; Olathe, KS and Overland Park, KS
Brief Description: The Help Desk Engineer will be the initial point of contact for local and remote end user requests and issues via trouble tickets, email and phone calls, supporting 400+ users across multiple offices.
Description

EducationDynamics is hiring a Help Desk Engineer to join the Technical Operations team! The ideal candidate will be the initial point of contact for local and remote end user requests and issues via trouble tickets, email and phone calls, supporting 400+ users across multiple offices. The following highlights the daily responsibilities and experience required to be considered for the position:

Primary Responsibilities:
  • Provision, install, and maintain end-user desktops/laptops and some server systems
  • Research, troubleshoot, respond to and resolve end-user issues/problems/questions
  • Support end-user escalations
  • Develop and maintain standard configuration and images for desktops and laptops
  • Document processes and procedures for users
  • Execute IT equipment moves, adds, and changes
  • Manage IT hardware and software inventory
  • Install, update, patch, support and maintain workstation Operating Systems and associated software applications using SCCM
  • Manage Active Directory user and computer objects as well as Group Policies
  • Administer Office 365 email accounts, groups and distribution lists
  • Configure and support telephony devices and softphone applications with connectivity to cloud PBX systems
  • Install, configure, troubleshoot and support network printers
  • Provision and support secure connectivity to corporate infrastructure for smartphones, mobile devices and BYOD equipment
Required Skills:
  • Candidate must demonstrate high level customer service
  • Hands on experience with PC desktop and laptop hardware maintenance and troubleshooting
  • Excellent PC and Microsoft OS/client software troubleshooting skills
  • Understanding of basic network connectivity, concepts and protocols in a corporate LAN/WAN/cloud environment
  • Ability to represent the organization and self professionally
  • Effective time management and organization skills
  • Excellent verbal and written communication skills
  • Ability to communicate complex technical concepts in a simple concise way
  • Ability to work independently and as a member of a team
  • Manage daily tasks from a trouble ticketing system
  • Ability to work in a fast-paced, changing environment
  • Effectively complete deliverables within assigned timelines and project dates
EQUAL EMPLOYMENT OPPORTUNITY

EducationDynamics, LLC is an Equal Opportunity Employer. We do not discriminate against applicants based upon any protected status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital or domestic partner status, military or veteran status, affectional or sexual orientation, physical or mental disability, gender identity or expression. EducationDynamics offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.