Contact Center Services

Improve your admissions process to increase enrollments and reduce costs with our contact center services.

Budgets are tight and the higher education landscape is more competitive than ever, making it critical to streamline the enrollment process. Our high-touch enrollment services help get more qualified students through the door by: 

  • Capitalizing on marketing and admissions efforts 
  • Following up promptly with interested students through outbound programs 
  • Providing accurate, clear information throughout the admissions process 
  • Managing the daily influx of prospective and current student inquiries 

Drive revenue without adding headcount
By extending institutions’ resources to improve the frequency and quality of student engagement, our services help boost enrollment across the entire student lifecycle, allowing institutions to be positioned to cost-effectively manage growth, without the need to hire and train additional staff

Contact prospective students and drive revenue without burdening your institution’s in-house staff

We offer simple inquiry verification all the way through to enrollment processing

Through our inbound, outbound, blended and chat solutions, we work to meet the highest level of expectations. Our contact centers:

  • Lower the cost per inquiry
  • Improve conversion rates
  • Increase enrollment
  • Vastly improve overall productivity 

Our Call Center Service Offerings

Inquiry Verification – Outbound in 3 Easy Steps

  1. Take inquiries from any source and reach out through our contact center to qualify, screen and/or start the application process with them
  2. Include contact center inquiry scoring or algorithmic value scoring
  3. Save time and money by allowing admissions teams to do what they do best—speak with highly qualified prospects

We create a call plan to introduce each institution, qualify prospects, and pass on only the best inquiries to admission teams for follow-up

Application Initiation – Outbound or Inbound
For any institution that needs help further up the value chain, we can communicate the institution’s value propositions (the pitch) to inquiries or verified inquiries. This progresses directly into the applications starting/processing step. 

Application Processing
Outbound or Inbound: Help students through the application process, including document collection

Enrollment Processing
Outbound or Inbound: We provide application document verification, financial aid verification, student orientation, and all additional steps required, from receipt of application to students’ enrollment into classes

Online Chat Services
Increase conversion by tapping into website-based consumer behavior

Live Support Services
Our trained advisors eliminate the stress some students feel during the enrollment process. By delivering accurate, clear information when and where they need it, we help students feel assured they are in the right place, with the right support. 

AXXISS Analytics Services
We produce reports that show real-time enrollment status updates to help identify potential barriers to the enrollment process, so educational institutions can continually hone the process through data-driven decisions, as well as help institutions maintain web integrated marketing websites and online databases.