Position Title: Account Manager, EMS

Who You Are

Are you passionate about building strong relationships and driving enrollment success? As an Account Manager, you will play a pivotal role in nurturing and growing meaningful relationships with our valued university partners. This role is responsible for the successful management and growth of assigned university relationships, serving as a key point of contact for both internal teams and university stakeholders. The Account Manager will develop, manage, execute and analyze a variety of enrollment management and marketing campaigns, leveraging a diverse toolkit of strategies including traditional and digital media, email marketing, creative development, cost-per-inquiry initiatives, website optimization, and social media engagement – all with the goal of driving lead generation and achieving impactful enrollment results.

This highly collaborative individual will work closely with cross-functional internal teams to ensure a seamless and positive experience for both our partners and our internal stakeholders. Strong communication and relationship-building skills are essential for building trust and fostering long-term partnerships that contribute to the success of both EDDY and our university partners.

Here are the abilities that we seek out: 

• Provide superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems quickly.
• Excellent interpersonal, verbal, and written communication
• Organized, with the ability to multi-task, prioritize, and deliver 
• Advocate both internally and externally for solutions required to drive business outcomes and ensure client performance expectations are met
• Monitor, evaluate, and report the level of partner and internal teams’ satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory
• Budget management, in liaison with the Director of Account Management 
• Review performance metrics, pacing, and forecasting for the partner and internal teams
• Review creative and project status plans and escalate issues as necessary
• Facilitate meetings with internal resources working on partner school
• Communicate strategy and direction for partner school to internal resources

Who We Are

EducationDynamics

EducationDynamics is the transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. Our mission is to expand opportunity through education by helping colleges and universities understand, engage and serve all students. With services that include marketing, enrollment management, market research, inquiry generation, consulting and student retention, we have dedicated the last 35 years to helping schools prosper as the largest provider of unbundled enrollment growth services.

What You Offer

Educational Requirements and Background

• Bachelor’s degree in Marketing, Advertising, or a related field of study a plus

Required Skills

• The ideal candidate for the Account Manager position should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients
• Demonstrated critical thinking skills, decision-making, and problem-solving skills, and attention to detail
• Ability to establish trust and collaborate with others both internally and with external partners
• Results-driven, with exceptional team-building skills
• Positive, energetic, and enthusiastic attitude
• Open-minded and eager to expand business knowledge across multiple departments
• Excellent written and communication skills; strong presentation skills 
• Computer proficiency in Microsoft Office, Excel, email
• Ability to work successfully in a predominately remote environment

Preferred Skills

• Agency experience is a plus 
• An understanding of the Higher Education and Post-Secondary Education sector
• Media and integrated marketing savvy
• Proven ability to interpret data from multiple sources 
• Able to develop and manage performance metrics