Position Title: EMS Lead Qualification Coach I

Who You Are:

The EMS Lead Qualification Coach I is an entry-level position responsible for managing outreach to prospective students of EducationDynamics’ client institutions. Once contacted, the EMS Coach I is responsible for confirming the prospective student’s interest in a specific program and qualifying them for that program. This process involves a short conversation of 3-5 minutes. Once qualified, the Coach will transfer the prospective student to the client institution and move on to the next call.
The typical coach will handle 200 + calls per day and qualify prospective students for 6-8 client institutions. Providing accurate and compliant program information is critical.

Here are the abilities we seek out:

• Manage outbound and inbound calls across multiple client institutions, averaging 200+ calls per day
• Enthusiastically engage with prospective students to build excitement about speaking with a client institution
• Follow conversation outlines to ensure compliance and accurate product information is communicated to the prospective student
• Work quickly across multiple accounts, with various programs, in a typical day
• Escalate unique prospective student concerns to Team Lead or Manager as needed
• Use email to communicate and qualify prospective students, as needed
• Consistently implement coaching and performance feedback provided through a variety of channels, including manager coaching sessions, peer development groups, and client feedback.
• Maintain all compliance expectations in communicating program information and documenting student interactions

Who We Are:

EducationDynamics is a marketing and enrollment management company that is transforming the way students connect with the right school for them. Join our big-hearted team of higher education experts—we specialize in market research, advertising, multichannel marketing, lead generation, and enrollment management for over 500 US colleges with a focus on adult online education.
EDDY is always looking for exceptionally savvy, driven individuals who are passionate about helping our partner institutions understand, engage, enroll, and retain students. Our collective passion and shared mission led to EDDY being recognized as a 2024 Great Place to Work®. Our headquarters are based in Lenexa, Kansas, but our team is expanding every day with over 325 members across the country.

What You Offer:

Physical Factors:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.

What We Offer:

Our Core Values:

Working Together
We value the people we work with and genuinely enjoy the work we do together.
Working with Standards
We hold ourselves to high standards.
Driving Great Outcomes
We focus on achieving results and making a real impact.

Our Contributions

Our Scholarship Administration Database, Unigo, helps students explore scholarship opportunities and offers a $10,000 yearly award to assist first-generation students in making their college aspirations come true.

Our Commitment to Advancement

At EDDY, we value learning and aim to provide a space for everyone to grow and share their knowledge by giving tuition reimbursements for expenses incurred through accepted universities. With this approach taken, we also recognize the hard work of our team members and promote them when these accomplishments present themselves.
Other advantages to working at EDDY include:

• Medical, dental and vision coverage
• 401K Plan
• Pet insurance
• Remote work or flexible schedules
• Unlimited Paid Time Off (PTO)
• Training and growth opportunities

#LI-ST1