Position Title: Senior Enrollment Coach, EMS

Who You Are

The Senior Enrollment Coach role is a critical part of our team. This is a consultative sales role responsible for all aspects of the student recruitment process for client institutions. The programs we represent span the higher education vertical, from undergraduate to graduate, online and on-campus. The Senior Enrollment Coach connects with prospective students and uses their exceptional conversational skills to establish rapport while quickly identifying prospective students’ interests, goals, and needs. The Senior Enrollment Coach regularly communicates with highly informed prospective students, covering complex degree program information in various fields. The Senior Enrollment Coach is responsible for articulating program information in a conversational and easy-to-understand manner, going into extreme detail when necessary. The Senior Enrollment Coach is the direct point of contact for prospective students on all questions related to client programs, application processes, and enrollment information and manages student engagement including providing retention services, post-start, when applicable.

The Senior Enrollment Coach is responsible for managing an active pipeline of prospective students, exceeding benchmarks in key performance areas such as interviews and applications completed. The Senior Enrollment Coach interacts directly with EducationDynamics’ client institutions for program training, pipeline review, and general updates.

For some accounts, the Senior Enrollment Coach may be responsible for student support that goes beyond the point of new enrollment, including continued registration throughout a degree program. In these scenarios, the Senior Enrollment Coach is responsible for product knowledge regarding continuing registration, course options and selection, and managing a total student enrollment portfolio.

Here are the abilities we seek out:

• You will manage a large database of prospective student inquiries, handling 100+ calls per day at times
• You will have engaging conversations with a variety of individuals daily, focused on identifying their interests and highlighting relevant features of the program they are interested in. In instances where the prospect is a strong match for the client program, you will provide detailed and accurate program information to ensure the prospective student is positioned to make a fully informed decision
• You will manage all aspects of the recruitment pipeline for the accounts you are assigned to including interviewing prospective students and managing the enrollment process
• You will assist in document collection including previous transcripts, resumes, letters of reference, etc.
• You will spend a lot of time discussing in-depth program information with highly informed prospective students
• You will work independently, capable of assisting management and clients in the establishment of enrollment processes and strategies
• You will interact directly with clients, face-to-face, via phone, and email
• You will update all interactions in a CRM to ensure a high level of prospective student service
• You will manage paperwork, pay extreme attention to detail, and provide accurate updates to account leads and management as needed
• You will maintain compliance in all areas of the role including when communicating program details and documenting student interactions
• You will follow up with enrolled students to ensure timely registration for upcoming terms and accurate total enrollment counts by program portfolio
• You will participate in the training and development of EMS colleagues

Who We Are

EducationDynamics

EducationDynamics is the transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. Our mission is to expand opportunity through education by helping colleges and universities understand, engage and serve all students. With services that include marketing, enrollment management, market research, inquiry generation, consulting and student retention, we have dedicated the last 35 years to helping schools prosper as the largest provider of unbundled enrollment growth services.

Our ability to design and execute on a cohesive and unified brand to better serve the Modern Learner is further strengthened by the specialized expertise of our sister companies, RW Jones Agency and Rankin Climate. These two entities allow us to offer a broader and more impactful range of solutions.

What You Offer

Successful Candidate Profile:

• You’re a performance focused individual who is passionate about higher education
• You have previous experience in a consultative sales position that required attention to detail and the ability to engage with prospective students from diverse backgrounds
• You know the higher education field including online higher education, graduate degrees, and the education services industry
• You’re an outside the box thinker and effective at working on a new account while process is being established
• You thrive on change and enjoy a fast-paced atmosphere
• You’re coachable, trainable, and constantly looking to improve

Educational & Other Skills/ Requirements:

• Bachelor’s Degree is preferred
• 5+ years in a consultative sales position, with a deep understanding of the higher education field
• An understanding of the consultative sales process with previous experience that required in-depth product knowledge
• Exceptional conversation skills