Who You Are
The Senior Student Support Coach is a strategic advocate and the primary architect of the student journey from matriculation through graduation. Operating as the vital “Connector” between ambitious learners and complex institutional frameworks, this role transforms traditional academic support into a high-stakes engagement engine. It is a position designed for a visionary who understands that every interaction—whether a routine check-in or a complex re-engagement campaign—is a critical opportunity to drive institutional growth and ensure student persistence across a diverse portfolio of undergraduate and graduate programs.
This is not a passive administrative role; it is a tech-forward, performance-driven partnership. The mission requires the energy of a recruiter combined with the empathy of a mentor to manage a robust caseload and identify data-driven trends that impact the student lifecycle. Success in this role means navigating the frontier of new accounts with a “big picture” mindset, scaling capabilities through high-volume outreach, and collaborating directly with partner institutions to refine the strategies that keep students motivated and enrolled.
Here are the abilities that we seek out:
- Manage a dynamic portfolio of matriculated students, executing comprehensive support strategies that exceed benchmarks for persistence and retention.
- Drive high-volume engagement, including handling 100+ daily touchpoints to ensure every student feels supported and connected to their institution.
- Lead critical student lifecycle milestones, from “welcome” and registration confirmation calls to detailed degree planning and complex re-engagement campaigns.
- Identify and mitigate “at-risk” behaviors by proactively connecting students with the specific resources or institutional counterparts needed to overcome barriers to success.
- Partner directly with internal stakeholders and institutional leadership to provide caseload updates, program training, and strategic feedback on the student experience.
- Analyze student data and behavioral patterns to recommend actionable improvements to messaging, registration processes, and retention strategies.
- Facilitate seamless transitions between enrollment coaches and the institution, ensuring a unified “one-team” approach to student service.
- Serve as an escalation point for complex student scenarios, providing clear documentation and context to resolve high-level issues efficiently.
- Maintain exhaustive product knowledge regarding course selections, financial documents, and institutional policies to provide “white-glove” guidance to students.
- Execute administrative tasks with extreme attention to detail, including CRM updates, paperwork management, and balance collection.
- Ensure 100% compliance with institutional and federal regulations when communicating program details and documenting student interactions.
- Research and contribute to the collective knowledge base of institutional policies to keep colleagues and managers informed of shifting academic landscapes.uperior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems quickly.
Who We Are
EducationDynamics
EducationDynamics is the transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. Our mission is to expand opportunity through education by helping colleges and universities understand, engage and serve all students. With services that include marketing, enrollment management, market research, inquiry generation, consulting and student retention, we have dedicated the last 35 years to helping schools prosper as the largest provider of unbundled enrollment growth services.
What You Offer
Education
- A Bachelor’s degree from an accredited institution.
- 5+ years of experience in the higher education field, possessing a deep understanding of online learning, graduate degree structures, and the education services industry.
- At least 2 years in a dedicated student support or retention-focused role, with a proven track record of meeting or exceeding persistence targets.
Experience
- Exceptional written and verbal communication skills, with the ability to articulate complex program details in a conversational and accessible manner.
- Advanced experience navigating CRM systems and data-entry platforms with a high degree of accuracy and speed.
- Proven ability to work independently in a fast-paced environment, reprioritizing tasks on the fly to meet the most pressing business needs
What We Offer
Our Core Values
Working Together
We value the people we work with and genuinely enjoy the work we do together.
Working with Standards
We hold ourselves to high standards.
Driving Great Outcomes
We focus on achieve results and making a real impact.
Our Commitment to Advancement
At EDDY, we value learning and aim to provide a space for everyone to grow and share their knowledge by giving tuition reimbursements for expenses incurred through accepted universities. With this approach taken, we also recognize the hard work of our team members and promote them when these accomplishments present themselves.
Other advantages to working at EDDY include:
- Medical, dental and vision coverage
- 401K Plan
- Remote work or flexible schedules
- Unlimited Paid Time Off (PTO)
- Training and growth opportunities
What Happens After You Apply?
Once your application has been successfully submitted, qualified candidates can expect a member of the official EDDY recruiting team to reach out to you directly.
Physical Factors
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL EMPLOYMENT OPPORTUNITY
EducationDynamics, LLC is an Equal Opportunity Employer. We do not discriminate against applicants based upon any protected status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital or domestic partner status, military or veteran status, affectional or sexual orientation, physical or mental disability, gender identity or expression.
EducationDynamics offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
EQUAL EMPLOYMENT OPPORTUNITY
EducationDynamics, LLC is an Equal Opportunity Employer. We do not discriminate against applicants based upon any protected status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital or domestic partner status, military or veteran status, affectional or sexual orientation, physical or mental disability, gender identity or expression. EducationDynamics offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.