The most crucial step to reach and capture student attention lies in your contact strategy. In fact, setting the tone for your relationships with potential students throughout the enrollment lifecycle lends itself to how they expect to be communicated with during their time as a student. If you want to retain students, you’ve got to the find the right ones for your institution – and you need to do it fast. That’s why it’s important to consult with someone who has experience not just with test-driving a contact strategy; a truly savvy strategist also troubleshoots and optimizes to maximize every opportunity. Some enrollment contact strategies are better than others. This post can help you understand how to recognize the difference and create the best plan to achieve your goals. You can also download the free eBook “Enrollment Marketing Management: Learn How to Convert Prospective Students into Enrollments.”
To break through and make that difference with your prospects, it’s important to set focused goals for your business. Here are your 3 crucial focus areas:
Sounds simple enough, but we know these are challenging missions. We’ve worked hard to understand how this works and it’s never been easy; this competitive higher education market only means it’s that much more crucial to implement an effective and evolving contact strategy. In fact, according to the 2017 Higher Education Digital Marketing Trends report from EducationDynamics and Aslanian Market Research, students make enrollment decisions FAST. That means you’ve got to be faster and more effective to get their attention. Here’s How We Know
What do students like? They like direct contact, personalization, and feeling as if they’re interacting with an actual person. Gen Z and Millennials in particular want to matter as an individual. More than anything, they want their specific interests to be addressed directly in your response and what you offer. So, ask yourself these questions about your contact process:
This answer is unique to every institution and campaign, however there are a few that everyone should be tracking to improve your contact strategy. Here are a some popular key performance indicators:
In other words, define your success by your data — keep a collective obsession in your business culture about how you’re doing. Make it a data obsession, based on the numbers flowing in and improving those numbers onward and upward. Keep track of benchmarks and adjust them with an eye on driving them forward with adjustments that reap improvement. With these tools and practices in mind, you can develop the best contact strategy for your enrollment goals.
Download the full eBook here: “Enrollment Marketing Management: Learn How to Convert Prospective Students into Enrollments” * Clinefelter, D. L. & Aslanian, C. B., (2016). Online college students 2016: Comprehensive data on demands and preferences. Louisville, KY: The Learning House, Inc.